Frequently Asked Questions

General Questions

What is LunaGlow Mystic?

LunaGlow Mystic is your trusted source for premium crystals, tarot tools, ritual supplies, and spiritual guidance. We curate high-quality metaphysical products to support your spiritual journey and personal transformation.

Do you offer international shipping?

Currently, we ship within the United States. We're working on expanding our international shipping options. Please check back soon or contact us for updates.

How do I know which crystal is right for me?

Trust your intuition! You'll often feel drawn to the crystal that resonates with your current energy. You can also browse our product descriptions, which detail each crystal's properties and benefits. If you need guidance, reach out via our chat or contact form.

Orders & Shipping

How long does shipping take?

We process orders within 1-2 business days. Domestic orders typically arrive within 3-5 business days via standard shipping. Expedited options are available at checkout.

Do you cleanse crystals before shipping?

Yes! Every crystal is energetically cleansed and charged under moonlight before being carefully packaged and sent to you.

Can I track my order?

Absolutely. You'll receive a tracking number via email once your order ships. You can also track your order status in your account.

Products & Usage

Are your digital products instant downloads?

Yes! Digital spells, meditations, and courses are available for immediate download after purchase. You'll receive a download link via email.

How do I use my tarot deck for the first time?

We recommend cleansing your new deck with sage or palo santo, then spending time connecting with the cards. Shuffle them while setting your intention, and consider sleeping with them under your pillow to attune to their energy.

What if my crystal arrives damaged?

While we package items with great care, accidents can happen during transit. Please contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund.

Returns & Exchanges

What is your return policy?

We accept returns on physical products within 30 days of delivery, provided they're unused and in original packaging. Digital products are non-refundable. Please see our full Shipping & Returns policy for details.